Plano Lawn Company Plano, Texas Terms of Service Copyright 2011, Plano Lawn Company, All Rights Reserved Made with Xara  Contact Us Today - 469-277-8601 Terms of Service Service Issues - Bi-Weekly services are offered.  However, we do not recommend this service.  Many conditions will affect your yard growth (watering, fertilization, etc.)  Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing.  Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly.  If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services.  Bagging is not allowed on bi-weekly servicing. Property Damage -  Please contact us immediately if there is any property that is damaged by our crew.  The most common damage is a sprinkler head, drain cap, or valve cover.  Upon your notification, we will repair the damage in a timely manner.  * * * We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. * * * If we are unable to repair the damage, we will hire a qualified person to make the repairs. Trampolines - Due to liability reasons, our crews are not permitted to move trampolines.  If you have a trampoline, our crews will mow around and under it as much as possible. Complaints -  Our goal is total customer satisfaction!  If our work is not satisfactory, or you think we did not service your yard, we do not give credits, however, we will re-send the crew to re- mow your yard without additional charge.  The re- mow will be done either on the same day (time permitting) or the next business day.  Your notification of unsatisfactory service must be received within 24-hours of the service.  If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service. Please contact us via telephone at 469-277-8601 or email us at service@planolawnco.com. .  Click here for a print copy of our Terms of Service